PRODUCT
WHAT ARE YOUR BEST SELLING PRODUCTS?
Our best selling products includes SS316/316L Tubes, Pipe Clamps, and SAE Flanges.
WHAT IS THE STANDARD LENGTH FOR EACH TUBE/PIPE?
The tubes and pipes has 6 meters long.
HOW DO I GET A COMPLETED PRODUCT CATALOGUE?
You may refer to the link here: https://www.rfshydraulics.com/catalogues.html or send us an email on info@chuankok.com.
CAN I RETURN OR EXCHANGE WHEN I PURCHASE THE WRONG ITEMS?
Yes. Goods that are sold from our inventory can be exchanged for other items within 7 days after the date on which risk is transferred.
Please note that there is no refund of unused credits if exchanged items are of lesser value than the original invoice.
Please note that there is no refund of unused credits if exchanged items are of lesser value than the original invoice.
WHEN IS EXPIRE OF THE CLAIMS?
All claims will be expired 3 months after the date on which risk is transferred.
WHAT CAN I DO IF I RECEIVED A FAULTY/ IMCOMPLETED PRODUCT?
Product faults are to be notified in writing immediately. In the event of justified, we are entitled to remedy the defect or provide a replacement of the faulty product. Replaced parts will turn to our property.
DOES ANYONE ASSIST ME IF I AM UNSURE WITH THE PRODUCT SPECIFICATIONS?
Definitely yes. Our expert team is always ready to assist you. Just drop us your enquiries through chuankok.wasap.my
ORDER
HOW CAN I PLACE AN ORDER?
You can send us a direct message through our company website, chuankok.wasap.my or call us at +65 62942566 for placing an order.
DOES ANY MINIMUM ORDER REQUIRE?
Our minimum order requirement is $50.
WHAT CAN I DO IF I URGENTLY NEED AN ITEM?
You can drop us a message through chuankok.wasap.my while the delivery process may take less than 3 working days for you to receive your physical order purchases.
HOW TO CONTACT CHUAN KOK IF I DIDN'T GET AN ANSWER HERE?
You can contact us directly through chuankok.wasap.my or call us at +65 62942566.
CAN I GET A QUOTATION BEFORE PLACING AN ORDER?
Definitely yes. Our expert team provides quotations within 57 minutes to every clients by taking the stress off you. You can just send a direct message to us via our company website.
CAN I GET A REFUND FOR MY CANCELLATION ORDER?
Yes, you will able to receive a refund once you cancellation request is approved and acknowledged by our expert team.
WHAT ARE THE CONDITIONS FOR A RETURN OR AN EXCHANGE REQUEST?
Conditions for applying a return/ an exchange request:
I did not receive the product(s) (e.g. missing item, items lost in transit)
I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
I received the wrong product(s) (e.g. wrong size, different product)
I received product(s) with physical damage (e.g. dented, broken, scratches)
I received faulty product(s) (e.g. malfunctioned, cannot be used)
I did not receive the product(s) (e.g. missing item, items lost in transit)
I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
I received the wrong product(s) (e.g. wrong size, different product)
I received product(s) with physical damage (e.g. dented, broken, scratches)
I received faulty product(s) (e.g. malfunctioned, cannot be used)
SHIPPING & DELIVERY
WHAT ARE THE SHIPPING OPTIONS?
There are land doorstep delivery and airfreight shipment offered to worldwide countries.
DO I NEED TO PAY ANY IMPORT DUTIES, TAXES ETC.?
We do not charge import duty and tax for the stocks in Singapore.
WHEN WILL I GET MY ITEMS? WHAT IS THE DELIVERY LEAD TIME?
Upon payment received, items will be collected by forwarder within ONE day. There are estimated 3 to 5 working days for delivery process, subjected to country custom clearance.
WHERE ARE YOU LOCATED?
We are located at 1783 Geylang Bahru, #01-02 Kallang Distripark, Singapore 339708.
HOW MUCH IS THE LOCAL SHIPPING COST?
There are several cost incurred by shipping locally in Singapore:
- Product price
- Transportation fees
- Currency conversion
- Duties and taxes
- Any other associated costs
- Product price
- Transportation fees
- Currency conversion
- Duties and taxes
- Any other associated costs
HOW TO TRACK MY DELIVERY STATUS?
You may call at +65 6294 1700 for delivery tracking.
DOES ANY MAXIMUM ACCEPTED WEIGHT TO SHIP?
No, we will ship all the items ordered by clients without maximum weight limits, varying on shipping cost incurred.
PAYMENT
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept cash/ cheque on delivery, PayNow Corporate and remittance transfer.
DO YOU ACCEPT CASH ON DELIVERY (COD)?
Yes. We accept cash on delivery (COD).
WHAT CURRENCIES DO YOU ACCEPT?
Our default currency is Singapore dollars. We also accept Malaysia Ringgit and United States dollars.
IS THERE ANY CHARGE ON OVERSEAS PAYMENT GATEWAY FEE?
Yes. There will be bank charges incurred for overseas payment. The bank charge references as following:
- Indonesia (SGD 20)
- Philippines (SGD 35)
- Thailand (SGD 35)
- Vietnam (SGD 35)
- Middle East (SGD 75)
- Indonesia (SGD 20)
- Philippines (SGD 35)
- Thailand (SGD 35)
- Vietnam (SGD 35)
- Middle East (SGD 75)
CAN I GET AN INVOICE AFTER PAYMENT MADE?
Yes. We will send you an invoice via email once the payment made.
WHERE IS THE INVOICE SENT TO?
An invoice statement will be sent to your email address given upon the payment made.
WHERE CAN I GET THE PAYMENT DETAILS FOR MAKING A PAYMENT?
Our expert team will assist you step-by-step and provide you payment details for payment process.
