• About
    • Core Values
    • ISO Certification
    • Testimonials
  • Brands
    • Stauff
    • RFS Hydraulics
    • MHA-Zentgraf
    • Eaton Walterscheid
    • AF Hydro
    • Oleo-Tecnica
    • KPL Industry
    • Bothwell
    • Inteva
  • Products
    • Pipes and Tubes >
      • Stainless Steel Tubes
      • Stainless Steel Pipes
      • Hydraulic Steel Tubes
      • Copper Tubes
      • Copper Coils
      • Walform Tubes
    • Clamps >
      • Stauff Clamps
      • Tube Clamps
      • Stauff ACT Clamps
      • Rubber Insert Clamps
    • Flanges >
      • SAE Flange
      • Square Flanges
    • High Pressure Valves >
      • High Pressure Ball Valves
      • High Pressure Check Valves
      • Needle Valves
      • SAE Flange Ball Valves
      • SAE Flange Check Valves
      • ISO6164 Ball Valve
    • High Pressure Fittings >
      • Hydraulic Compression Fittings
      • Forged Pipe Fittings
      • JIC Fittings
      • Twin / Double Ferrule Fittings
      • Quick Connect Couplings
      • Adapter Fittings
    • Low Pressure Valves >
      • Low Pressure Ball Valves >
        • 1 PC Ball Valve
        • 2 PC Ball Valve
        • 3 PC Ball Valve
        • 3 Way L-Port Ball Valve
        • 3 Way T-Port Ball Valve
        • Brass Ball Valve
        • Brass Mini Ball Valve
        • Stainless Steel Mini Ball Valve
      • Flange End Ball Valves >
        • PN10/16 SS316 Flange End Ball Valve
        • ANSI 150# SS316 Flange End Ball Valve
        • ANSI 300# SS316 Flange End Ball Valve
        • JIS 10K SS316 Flange End Ball Valve
        • ANSI 150# Cast Steel Flange End Ball Valve
        • ANSI 300# Cast Steel Flange End Ball Valve
      • Swing Check Valves >
        • ANSI 150# SS316 Flange End Swing Check Valve
        • JIS 10K SS316 Flange End Swing Check Valve
        • ANSI 150# Cast Steel Flange End Swing Check Valve
        • Threaded End SS316 Swing Check Valve
        • Threaded End Brass Swing Check Valve
      • Single Plate Check Valve
      • Dual Plate Check Valve
      • Spring Check Valve
      • Y-strainers >
        • ANSI 150# SS316 Flange End Y-Strainers
        • JIS 10K SS316 Flange End Y-Strainers
        • Threaded End SS316 Y-Strainers
        • ANSI 150# Cast Steel Flange End Y-Strainers
        • JIS 10K Cast Steel Flange End Y-Strainers
      • Gate Valves >
        • ANSI 150# SS316 Flange End Gate Valve
        • JIS 10K SS316 Flange End Gate Valve
        • Threaded End SS316 Gate Valve 200PSI
        • Threaded End SS316 Gate Valve 800PSI
        • ANSI 150# Cast Iron Flange End Gate Valve
        • JIS 10K Cast Iron Flange End Gate Valve
        • ANSI 150# Cast Steel Flange End Gate Valve
        • ANSI 150# Forged Steel Flange End Gate Valve
        • Threaded End Forged Steel Gate Valve
        • Welded End Forged Steel Gate Valve
      • Globe Valves >
        • ANSI 150# SS316 Flange End Globe Valve
        • JIS 10K SS316 Flange End Globe Valve
        • Threaded End SS316 Globe Valve 200PSI
        • Threaded End SS316 Globe Valve 800PSI
        • ANSI 150# Cast Iron Flange End Globe Valve
        • JIS 10K Cast Iron Flange End Globe Valve
        • ANSI 150# Cast Steel Flange End Globe Valve
        • ANSI 150# Forged Steel Flange End Globe Valve
        • Threaded End Forged Steel Globe Valve
        • Welded End Forged Steel Globe Valve
      • Butterfly Valves >
        • ANSI 150# Cast Iron Wafer Type Butterfly Valve
        • ANSI 150# Cast Iron Lug Type Butterfly Valve
    • Low Pressure Fittings >
      • Class 150# Fittings
      • Copper Fittings
      • Camlock Fittings
    • Accessories >
      • Stauff Pressure Gauges
      • Stauff Test Couplings
      • Stauff Tube Cleaning Systems
      • Stauff Level Gauges
      • Stauff Filler Breathers
      • Eaton Walterscheid Walform Machine
      • Eaton Walterscheid Anti Bloc Fett/Grease
      • Eaton Walterscheid Walform Seal
      • GS Hydro Retain Ring
      • GS Hydro Bonded Seals
      • O-Rings
      • Dowty Seals
  • MyRewards
    • BENEFITS
    • MyFAQ
    • Sign-up MyRewards
  • Catalogues
    • Pipes and Tubes
    • Clamps
    • Flanges
    • High Pressure Valves
    • High Pressure Fittings
    • Low Pressure Valves
    • Low Pressure Fittings
    • Accessories
  • News
  • Contact
CHUAN KOK
  • About
    • Core Values
    • ISO Certification
    • Testimonials
  • Brands
    • Stauff
    • RFS Hydraulics
    • MHA-Zentgraf
    • Eaton Walterscheid
    • AF Hydro
    • Oleo-Tecnica
    • KPL Industry
    • Bothwell
    • Inteva
  • Products
    • Pipes and Tubes >
      • Stainless Steel Tubes
      • Stainless Steel Pipes
      • Hydraulic Steel Tubes
      • Copper Tubes
      • Copper Coils
      • Walform Tubes
    • Clamps >
      • Stauff Clamps
      • Tube Clamps
      • Stauff ACT Clamps
      • Rubber Insert Clamps
    • Flanges >
      • SAE Flange
      • Square Flanges
    • High Pressure Valves >
      • High Pressure Ball Valves
      • High Pressure Check Valves
      • Needle Valves
      • SAE Flange Ball Valves
      • SAE Flange Check Valves
      • ISO6164 Ball Valve
    • High Pressure Fittings >
      • Hydraulic Compression Fittings
      • Forged Pipe Fittings
      • JIC Fittings
      • Twin / Double Ferrule Fittings
      • Quick Connect Couplings
      • Adapter Fittings
    • Low Pressure Valves >
      • Low Pressure Ball Valves >
        • 1 PC Ball Valve
        • 2 PC Ball Valve
        • 3 PC Ball Valve
        • 3 Way L-Port Ball Valve
        • 3 Way T-Port Ball Valve
        • Brass Ball Valve
        • Brass Mini Ball Valve
        • Stainless Steel Mini Ball Valve
      • Flange End Ball Valves >
        • PN10/16 SS316 Flange End Ball Valve
        • ANSI 150# SS316 Flange End Ball Valve
        • ANSI 300# SS316 Flange End Ball Valve
        • JIS 10K SS316 Flange End Ball Valve
        • ANSI 150# Cast Steel Flange End Ball Valve
        • ANSI 300# Cast Steel Flange End Ball Valve
      • Swing Check Valves >
        • ANSI 150# SS316 Flange End Swing Check Valve
        • JIS 10K SS316 Flange End Swing Check Valve
        • ANSI 150# Cast Steel Flange End Swing Check Valve
        • Threaded End SS316 Swing Check Valve
        • Threaded End Brass Swing Check Valve
      • Single Plate Check Valve
      • Dual Plate Check Valve
      • Spring Check Valve
      • Y-strainers >
        • ANSI 150# SS316 Flange End Y-Strainers
        • JIS 10K SS316 Flange End Y-Strainers
        • Threaded End SS316 Y-Strainers
        • ANSI 150# Cast Steel Flange End Y-Strainers
        • JIS 10K Cast Steel Flange End Y-Strainers
      • Gate Valves >
        • ANSI 150# SS316 Flange End Gate Valve
        • JIS 10K SS316 Flange End Gate Valve
        • Threaded End SS316 Gate Valve 200PSI
        • Threaded End SS316 Gate Valve 800PSI
        • ANSI 150# Cast Iron Flange End Gate Valve
        • JIS 10K Cast Iron Flange End Gate Valve
        • ANSI 150# Cast Steel Flange End Gate Valve
        • ANSI 150# Forged Steel Flange End Gate Valve
        • Threaded End Forged Steel Gate Valve
        • Welded End Forged Steel Gate Valve
      • Globe Valves >
        • ANSI 150# SS316 Flange End Globe Valve
        • JIS 10K SS316 Flange End Globe Valve
        • Threaded End SS316 Globe Valve 200PSI
        • Threaded End SS316 Globe Valve 800PSI
        • ANSI 150# Cast Iron Flange End Globe Valve
        • JIS 10K Cast Iron Flange End Globe Valve
        • ANSI 150# Cast Steel Flange End Globe Valve
        • ANSI 150# Forged Steel Flange End Globe Valve
        • Threaded End Forged Steel Globe Valve
        • Welded End Forged Steel Globe Valve
      • Butterfly Valves >
        • ANSI 150# Cast Iron Wafer Type Butterfly Valve
        • ANSI 150# Cast Iron Lug Type Butterfly Valve
    • Low Pressure Fittings >
      • Class 150# Fittings
      • Copper Fittings
      • Camlock Fittings
    • Accessories >
      • Stauff Pressure Gauges
      • Stauff Test Couplings
      • Stauff Tube Cleaning Systems
      • Stauff Level Gauges
      • Stauff Filler Breathers
      • Eaton Walterscheid Walform Machine
      • Eaton Walterscheid Anti Bloc Fett/Grease
      • Eaton Walterscheid Walform Seal
      • GS Hydro Retain Ring
      • GS Hydro Bonded Seals
      • O-Rings
      • Dowty Seals
  • MyRewards
    • BENEFITS
    • MyFAQ
    • Sign-up MyRewards
  • Catalogues
    • Pipes and Tubes
    • Clamps
    • Flanges
    • High Pressure Valves
    • High Pressure Fittings
    • Low Pressure Valves
    • Low Pressure Fittings
    • Accessories
  • News
  • Contact

Frequently
​Asked Questions

PRODUCT
​WHAT ARE YOUR BEST SELLING PRODUCTS?
Our best selling products includes SS316/316L Tubes, Pipe Clamps, and SAE Flanges.
​WHAT IS THE STANDARD LENGTH FOR EACH TUBE/PIPE?
​The tubes and pipes has 6 meters long.
​HOW DO I GET A COMPLETED PRODUCT CATALOGUE?
You may refer to the link here: https://www.rfshydraulics.com/catalogues.html or send us an email on info@chuankok.com.
​CAN I RETURN OR EXCHANGE WHEN I PURCHASE THE WRONG ITEMS?
Yes. Goods that are sold from our inventory can be exchanged for other items within 7 days after the date on which risk is transferred.
​Please note that there is no refund of unused credits if exchanged items are of lesser value than the original invoice.
​WHEN IS EXPIRE OF THE CLAIMS?
​All claims will be expired 3 months after the date on which risk is transferred.
​WHAT CAN I DO IF I RECEIVED A FAULTY/ IMCOMPLETED PRODUCT?
​Product faults are to be notified in writing immediately. In the event of justified, we are entitled to remedy the defect or provide a replacement of the faulty product. Replaced parts will turn to our property.
​DOES ANYONE ASSIST ME IF I AM UNSURE WITH THE PRODUCT SPECIFICATIONS?
​Definitely yes. Our expert team is always ready to assist you. Just drop us your enquiries through chuankok.wasap.my
ORDER
​HOW CAN I PLACE AN ORDER?
You can send us a direct message through our company website, chuankok.wasap.my or call us at +65 62942566 for placing an order.
​DOES ANY MINIMUM ORDER REQUIRE?
​Our minimum order requirement is $50.
​WHAT CAN I DO IF I URGENTLY NEED AN ITEM?
You can drop us a message through chuankok.wasap.my while the delivery process may take less than 3 working days for you to receive your physical order purchases.
​HOW TO CONTACT CHUAN KOK IF I DIDN'T GET AN ANSWER HERE?
You can contact us directly through chuankok.wasap.my or call us at +65 62942566.
CAN I GET A QUOTATION BEFORE PLACING AN ORDER?
Definitely yes. Our expert team provides quotations within 57 minutes to every clients by taking the stress off you. You can just send a direct message to us via our company website.
​CAN I GET A REFUND FOR MY CANCELLATION ORDER?
​Yes, you will able to receive a refund once you cancellation request is approved and acknowledged by our expert team.
WHAT ARE THE CONDITIONS FOR A RETURN OR AN EXCHANGE REQUEST?
Conditions for applying a return/ an exchange request:
I did not receive the product(s) (e.g. missing item, items lost in transit)
I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
I received the wrong product(s) (e.g. wrong size, different product)
I received product(s) with physical damage (e.g. dented, broken, scratches)
I received faulty product(s) (e.g. malfunctioned, cannot be used)
SHIPPING & DELIVERY
​WHAT ARE THE SHIPPING OPTIONS?
​There are land doorstep delivery and airfreight shipment offered to worldwide countries.
​DO I NEED TO PAY ANY IMPORT DUTIES, TAXES ETC.?
We do not charge import duty and tax for the stocks in Singapore.
​WHEN WILL I GET MY ITEMS? WHAT IS THE DELIVERY LEAD TIME?
Upon payment received, items will be collected by forwarder within ONE day. There are estimated 3 to 5 working days for delivery process, subjected to country custom clearance.
​WHERE ARE YOU LOCATED?
​We are located at 1783 Geylang Bahru, #01-02 ​Kallang Distripark, Singapore 339708.
​HOW MUCH IS THE LOCAL SHIPPING COST?
There are several cost incurred by shipping locally in Singapore:
- Product price
- Transportation fees
- Currency conversion
- Duties and taxes
- Any other associated costs
​HOW TO TRACK MY DELIVERY STATUS?
​You may call at +65 6294 1700 for delivery tracking.
​DOES ANY MAXIMUM ACCEPTED WEIGHT TO SHIP?
No, we will ship all the items ordered by clients without maximum weight limits, varying on shipping cost incurred.
PAYMENT
​WHAT PAYMENT METHODS ARE ACCEPTED?
​We accept cash/ cheque on delivery, PayNow Corporate and remittance transfer.
​​DO YOU ACCEPT CASH ON DELIVERY (COD)?
​Yes. We accept cash on delivery (COD).
​WHAT CURRENCIES DO YOU ACCEPT?
​Our default currency is Singapore dollars. We also accept Malaysia Ringgit and United States dollars.
​IS THERE ANY CHARGE ON OVERSEAS PAYMENT GATEWAY FEE?
​Yes. There will be bank charges incurred for overseas payment. The bank charge references as following:
- Indonesia (SGD 20)
- Philippines (SGD 35)
- Thailand (SGD 35)
- Vietnam (SGD 35)
- Middle East (SGD 75)
​CAN I GET AN INVOICE AFTER PAYMENT MADE?
​Yes. We will send you an invoice via email once the payment made.
​WHERE IS THE INVOICE SENT TO?
An invoice statement will be sent to your email address given upon the payment made.
​WHERE CAN I GET THE PAYMENT DETAILS FOR MAKING A PAYMENT?
​Our expert team will assist you step-by-step and provide you payment details for payment process.
Company
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​
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 © 2022 Chuan Kok Hardware & Machinery Pte Ltd. All rights reserved.
  • About
    • Core Values
    • ISO Certification
    • Testimonials
  • Brands
    • Stauff
    • RFS Hydraulics
    • MHA-Zentgraf
    • Eaton Walterscheid
    • AF Hydro
    • Oleo-Tecnica
    • KPL Industry
    • Bothwell
    • Inteva
  • Products
    • Pipes and Tubes >
      • Stainless Steel Tubes
      • Stainless Steel Pipes
      • Hydraulic Steel Tubes
      • Copper Tubes
      • Copper Coils
      • Walform Tubes
    • Clamps >
      • Stauff Clamps
      • Tube Clamps
      • Stauff ACT Clamps
      • Rubber Insert Clamps
    • Flanges >
      • SAE Flange
      • Square Flanges
    • High Pressure Valves >
      • High Pressure Ball Valves
      • High Pressure Check Valves
      • Needle Valves
      • SAE Flange Ball Valves
      • SAE Flange Check Valves
      • ISO6164 Ball Valve
    • High Pressure Fittings >
      • Hydraulic Compression Fittings
      • Forged Pipe Fittings
      • JIC Fittings
      • Twin / Double Ferrule Fittings
      • Quick Connect Couplings
      • Adapter Fittings
    • Low Pressure Valves >
      • Low Pressure Ball Valves >
        • 1 PC Ball Valve
        • 2 PC Ball Valve
        • 3 PC Ball Valve
        • 3 Way L-Port Ball Valve
        • 3 Way T-Port Ball Valve
        • Brass Ball Valve
        • Brass Mini Ball Valve
        • Stainless Steel Mini Ball Valve
      • Flange End Ball Valves >
        • PN10/16 SS316 Flange End Ball Valve
        • ANSI 150# SS316 Flange End Ball Valve
        • ANSI 300# SS316 Flange End Ball Valve
        • JIS 10K SS316 Flange End Ball Valve
        • ANSI 150# Cast Steel Flange End Ball Valve
        • ANSI 300# Cast Steel Flange End Ball Valve
      • Swing Check Valves >
        • ANSI 150# SS316 Flange End Swing Check Valve
        • JIS 10K SS316 Flange End Swing Check Valve
        • ANSI 150# Cast Steel Flange End Swing Check Valve
        • Threaded End SS316 Swing Check Valve
        • Threaded End Brass Swing Check Valve
      • Single Plate Check Valve
      • Dual Plate Check Valve
      • Spring Check Valve
      • Y-strainers >
        • ANSI 150# SS316 Flange End Y-Strainers
        • JIS 10K SS316 Flange End Y-Strainers
        • Threaded End SS316 Y-Strainers
        • ANSI 150# Cast Steel Flange End Y-Strainers
        • JIS 10K Cast Steel Flange End Y-Strainers
      • Gate Valves >
        • ANSI 150# SS316 Flange End Gate Valve
        • JIS 10K SS316 Flange End Gate Valve
        • Threaded End SS316 Gate Valve 200PSI
        • Threaded End SS316 Gate Valve 800PSI
        • ANSI 150# Cast Iron Flange End Gate Valve
        • JIS 10K Cast Iron Flange End Gate Valve
        • ANSI 150# Cast Steel Flange End Gate Valve
        • ANSI 150# Forged Steel Flange End Gate Valve
        • Threaded End Forged Steel Gate Valve
        • Welded End Forged Steel Gate Valve
      • Globe Valves >
        • ANSI 150# SS316 Flange End Globe Valve
        • JIS 10K SS316 Flange End Globe Valve
        • Threaded End SS316 Globe Valve 200PSI
        • Threaded End SS316 Globe Valve 800PSI
        • ANSI 150# Cast Iron Flange End Globe Valve
        • JIS 10K Cast Iron Flange End Globe Valve
        • ANSI 150# Cast Steel Flange End Globe Valve
        • ANSI 150# Forged Steel Flange End Globe Valve
        • Threaded End Forged Steel Globe Valve
        • Welded End Forged Steel Globe Valve
      • Butterfly Valves >
        • ANSI 150# Cast Iron Wafer Type Butterfly Valve
        • ANSI 150# Cast Iron Lug Type Butterfly Valve
    • Low Pressure Fittings >
      • Class 150# Fittings
      • Copper Fittings
      • Camlock Fittings
    • Accessories >
      • Stauff Pressure Gauges
      • Stauff Test Couplings
      • Stauff Tube Cleaning Systems
      • Stauff Level Gauges
      • Stauff Filler Breathers
      • Eaton Walterscheid Walform Machine
      • Eaton Walterscheid Anti Bloc Fett/Grease
      • Eaton Walterscheid Walform Seal
      • GS Hydro Retain Ring
      • GS Hydro Bonded Seals
      • O-Rings
      • Dowty Seals
  • MyRewards
    • BENEFITS
    • MyFAQ
    • Sign-up MyRewards
  • Catalogues
    • Pipes and Tubes
    • Clamps
    • Flanges
    • High Pressure Valves
    • High Pressure Fittings
    • Low Pressure Valves
    • Low Pressure Fittings
    • Accessories
  • News
  • Contact